1 hour ticket response
We are committed to providing a quick and adequate solution to each trouble ticket posted by a customer. Our experienced customer support staff members will examine your request and will think of the best solution. We offer a 1–hour response time guarantee for all technical support tickets. In reality, our average response time has proven to be twenty minutes.
A Top–Notch Help Desk Support Service
Our support engineers possess broad experience in the cloud website hosting plans sector and are professional enough to offer a rapid solution to your problem. If, however, the matter at hand is not within the competence of a customer service technician, the tech support ticket will be forwarded to a programmer or system administrator for further assistance.
An Easy–to–Navigate Help Center
To help you get a quick suggestion on how to use a certain service, we have included a very intuitive Help Center section in the Control Panel. You can browse through an immense selection of web hosting account administration articles and website management articles, browse the F.A.Q. library or check out our how–to video tutorials.