Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • In the Control Panel you can find a detailed Help Center section offering a variety of articles and regularly asked questions. They are compiled by our support team of competent techs. Simply fill in your question and our intelligent platform will offer you the best answer.

  • Top quality support service

  • Instructional Video Clips

  • We have compiled a collection of how–to video tutorials that visually display how you can troubleshoot a common issue connected to your cloud website hosting plans account. You’ll find the videos in the Help Center.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24x7x365 customer support service and a one–hour response time guarantee. Our accomplished support engineers will be at your disposal 24x7 to reply to your enquiries and to troubleshoot any issue that you might come across. Just open a client support ticket from the Help section and we’ll respond back to you instantaneously.