Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • We provide a 60 min response time guarantee for any ticket or email that you submit to our client support staff. We’ll quickly respond to all standard inquiries and forward the issue to our sysadmins in case any further assistance is needed. If you make use of our Managed Servers package, we will carry out any of the included services at a time that has been discussed with you preliminary.

  • Top quality support service

  • A Top–Notch Customer Support Service

  • We will be online for you 24x7x365 to reply to any enquiries that you may have connected with our Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also need help tackling server admin procedures, you can examine our Managed Servers package, which includes data backup space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Control Panel is preinstalled for every dedicated web hosting plan. Among its features is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the operations that you can carry out. The majority of instructional articles in addition video versions that show all the actions that you can carry out in a very illustrative way. You can find all the educational articles and the video tutorials in the top right corner of each section of the Control Panel.