In the event that you have ever had a cloud website hosting account in the past or you've dealt with any other type of online service, you're probably well aware from personal experience that for certain things it's better to consult with a live person on the telephone than to exchange tickets or emails. If you'd like to know more about a service before you buy it or when something small-scale needs to be made, for instance, it will be much easier and faster to do it in real time. When you're able to get in touch with representatives over the phone, it is also very likely that you're using the services of an actual hosting provider, not a reseller. The level of support that you will get on the telephone may differ between different suppliers - from very general matters to experienced technical support. Typically most providers supply pre-sales assistance and 1st level telephone support, while more complex technical matters are resolved through email and / or tickets.

Phone Support in Cloud Website Hosting

All of our cloud website hosting plans include telephone support 14 hours a day even on public holidays, so that if you don't have an account yet, you'll be able to call us and find out more about our services or if we meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so you'll be able to call the number which is nearer to you. In case you're a current customer, we can assist you timely with any general and billing issues as well as with numerous technical issues to save you time and efforts - we acknowledge the fact that in some cases it is quicker to consult with a live person to get things done promptly. Certainly, some problems cannot be managed on the telephone, so if this is the case you will have to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there is always someone to assist you if you have any questions about the semi-dedicated server packages that we provide. Whether you would like to find out more about the plans, you have some billing issue or some general issue, you can give us a call. Although some more complicated troubles could need a support ticket in order to give some time to our technical support team to investigate, we can assist you with quite a lot of tech questions over the phone as well, saving you precious time and efforts. As we have data centers on 3 different continents - in the United states of America, Great Britain and Australia, we have local phone lines in these countries as well. If you are in another country, we have an international number where you will be able to contact us.