If you ever face a problem with your site and are incapable of rectifying it, ask the web hosting provider’s customer support staff to assist you to get the website back online. A quick solution would be the most optimal scenario, but a lot of hosting companies respond within 24 hours and even more, particularly if you are dealing with a reseller. Even if the problem can be solved without much effort, your site may not function satisfactorily or it may not be available whatsoever for a prolonged period, so you may lose potential customers since it is quite unlikely that anyone would be dying to go back to a broken site. Hence, you ought to make certain not only that you can reach your web hosting company, but also that they can respond and help you in a timely fashion. If a web application update doesn’t proceed as planned or you erase something unintendedly, for example, the site must be fixed quickly so as to avoid long inaccessibility.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed maximum reaction time for any tech support ticket that you submit or any e-mail that you write is just 60 minutes, even if you contact us during weekends and public holidays. Whatever the essence of your issue or question may be, we will lend a hand momentarily and will supply you with the necessary information to fix any problem with your sites. The real response time commonly does not exceed 15-20 minutes, which is why you can forget about waiting around for hours and hours on end to get an issue sorted out or even worse – waiting around a whole day only to get a response that more info is required whilst nothing is resolved. We’ll offer you assistance in a jiffy as we are aware of how costly time can be in the dynamic electronic realm. The one-hour response time guarantee is valid for any technical or billing query that you might have relating to our cloud website hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer support team reps are available all the time and they’ll answer any ticket that you post from our hosting Control Panel within only 1 hour. The response time is guaranteed no matter if you’ve got a general question in regard to your semi-dedicated server or you run into a certain problem and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available 365 days a year to handle any general, technical or billing issue. In case you get in touch with us about anything that is within our capability, we will sort it out before we respond, which implies that you will not have to wait around for hours or even days while the problem remains. In case there is something that you have to do on your end, we will give you the needed details – what workable solutions to try out, what steps to take, etc.