A live chat is one of the methods of communication offered by some website hosting suppliers as a part of their support services. Determined by the service provider, the chat can be used for billing, pre-sales and/or tech assistance. This way of communication is quicker as compared to a support ticket and it'll make it less likely to misunderstand or misspell a word in comparison to a telephone call with a representative. What's more, if the trouble that you experience requires some time to be reviewed and dealt with, you're able to do something else meanwhile rather than just waiting, like you'd have to do when you call. You can also take advantage of a live chat assistance service free of cost as long as you have web access even when your website hosting supplier is located in a different country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Website Hosting

We supply a live chat support service for all of the cloud website hosting plans that we offer and we will support you with almost everything live. In case you don't have an account with our company yet, we're able to give you more information about the packages in order to help you to get the most appropriate plan. In case you are an existing client, we can assist you with any billing or general issue plus with plenty of common technical matters, for instance an email address installation in a desktop email client. In case you can't call us for whatever reason or you're in a country where we do not have a local telephone number, our live chat will be the best option to contact us. Certainly, some issues need longer time to examine and test, which means that you'll need to open a ticket to our technicians, however, we can save your time and assist you with numerous issues on the chat.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is accessible to all our prospective and active customers. In case you are searching for a new hosting account, you can chat in real time to one of our representatives and receive more info about our semi-dedicated plans so that you can choose the right plan for your web sites. In the event that you already have an account with us, we'll assist you in a very timely manner with billing, general and 1st level techissues. Even though in certain cases you'll have to open a ticket as there are things that can't be resolved on the live chat, we can assist you with lots of standard jobs, for instance setting up an email account in an e-mail client or forwarding one domain to another. As a result, you will get quick assistance and you will save a lot of time.