A ticketing system is the most popular communication channel that web hosting companies offer to their customers. It’s usually part of the billing account and is the very best way to tackle an issue that requires some time to investigate or that needs to be forwarded to a server admin. Thus, all responses supplied by either side will be stored in one location in case someone else needs to work on the issue in question and the information in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which goes to say that you’ll have to log in and out of at least two accounts to accomplish a given task or to touch base with the company’s client care team. In case you’d like to administer several domain names and each one is hosted in a different account, you will have to use even more accounts simultaneously. On top of that, it could take a substantial length of time for the provider to process your tickets.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we’re using for our cloud website hosting plans isn’t separate from the hosting account. It is included in our full-featured Hepsia hosting Control Panel and you will be able to visit it at any particular time with only several mouse clicks, without having to log out of your web hosting account. The ticketing system includes a quick-search field, which will help you track the status of de facto any trouble ticket that you have posted in the past, if necessary. Besides, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to tackle a given issue even before you send a ticket. The ticket response time is maximum one hour, which implies that you can receive swift assistance at any particular moment and if our client service team recommends that you do something within your account, you can do it momentarily without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more efficient to manage everything in one single location, which is why we have implemented a ticketing system into the custom-developed Hepsia hosting Control Panel, which is available with every semi-dedicated server plan. This will allow you to handle the correspondence with our help desk support team along with your data, so you won’t need to memorize additional log-in credentials for a separate interface. You’ll be able to submit a new ticket or to track the status of an old one with less than several mouse clicks while you are browsing the content hosted in your account. Moreover, you can go through older tickets using a smart search function or have a look at applicable FAQ articles, which include solutions to common complications. The built-in ticketing system is closely monitored 24-7-365 with the maximum ticket response time being only sixty minutes, so there will always be somebody to help you out.