In spite of the fact that the hosting service supplied by the different companies is roughly identical, every provider has got a customized platform with its own tweaks and different ways to complete specific tasks. That is the reason why, an immense knowledge base will be pretty helpful both for people with no past experience and for technically competent users who will ultimately discover how certain operations are accomplished, but will lose precious time in the process. The aim of such a knowledge base is to help make the hosting service fast and simple to use, saving users both time and effort. The end result is happier clients, since they can quickly find the info they wish, and a lot less work for the help desk support team representatives, because typically the majority of the inquiries and difficulties that customers have got are already enumerated in the knowledge base. Provided that the articles themselves are well-written and encompass more topics, you will be able to find out more not only about your account, but also about the hosting service as a whole.

Extensive Online Documentation in Cloud Website Hosting

If you have bought your very first cloud website hosting package through our company or have moved your site over to us, you will get accustomed to our services and our custom-created Hepsia Control Panel very quickly due to the fact that we have prepared an exhaustive web-based knowledge base where you can find all the info that you’ll ever need – both general info in regard to the hosting service as a whole and more specific info about the separate functions that you can make use of and the obstacles that you could face. The articles themselves are available in two locations. The whole article list can be accessed via the Help section of the Control Panel. You can access relevant articles about the different functions in each and every section of the Control Panel too. You can find out how to do de facto everything, from enabling an .htaccess configuration file to administering an electronic mailing list, and all the articles include step-by-step guides, so you’ll never get lost due to an unclear text. Certainly, in case you confront a more specific problem and you can’t find an adequate solution in our knowledge base, you can touch base with our client support team 24/7/365.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia hosting Control Panel, which comes with our semi-dedicated plans, will permit you to access the extensive online support documentation that we’ve prepared for you. The articles feature general info on our hosting services, educational guides about the different features that you can make use of, plus troubleshooting guidelines that can help you rectify common problems that you might encounter. The topics that we have covered include de facto everything, from simple things such as how to host a brand-new domain name in the account, to more intricate ones such as which SSH commands can be executed on the servers. Relevant articles about the features of a specific Control Panel section will always be available in the right corner of the page that you’re on, whilst the whole article list is accessible through the all-encompassing Help section.