24/7 Customer Support in Cloud Website Hosting
Our cloud website hosting plans feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our web hosting services before you make a purchase or you are an existing customer and you have a question or a problem, you will be able to contact us any time, including holidays and weekends. We have a number of channels to get in touch with us - a couple of telephone lines around the world for your convenience and live chat support for pre-sales, billing and general questions; email messages and support tickets for more technical matters or any issues that need additional time to investigate and fix. Unlike various other web hosting providers, our trouble tickets feature a guaranteed max reply time of just 1 hour, which means that no matter what your issue is, it'll be resolved in a timely manner and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to receive prompt help, particularly when your site is not functioning as it should be for some reason. All of our semi-dedicated plans include 24/7 customer and tech support, so if something comes up, you can use several ways to get in touch with us - telephone line with a few local numbers worldwide, live chat, e-mail messages and tickets. The first two choices are for billing, pre-sales and basic matters, so that if you do not have an account yet, for instance, you're able to get extra information about our services, or we can assist you with less complex tech issues. The other two options are for solely tech problems or anything that is more time-consuming as it is much easier follow the dialogue between you and our technical support team. The guaranteed max reply time for them is merely 1 hour, the regular one - 15-20 minutes, therefore you will not need to wait for an entire day so as to get support like you may need to do when using the services of other providers.
24/7 Customer Support in VPS Servers
When you use our VPS web hosting plans, you will never need to wait for more than an hour to receive support for any problem that you could experience regarding the server or the software that comes pre-installed with it. We warrant this short answer time for all of the support tickets which you open from your billing Control Panel or email messages that you send to our technical support team. We have local telephone numbers in several countries worldwide plus a live chat service where we will help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the numerous methods of communication, so no matter what your question or problem is, there will always be somebody to assist you right away. If you need help with third-party software, that you cannot install or which gives you problems, you'll be able to benefit from the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we offer include 24/7 support via different methods of communication and with a one-hour max reply time guarantee. If you want to learn more about the packages or you have some general or billing questions, you will be able to call one of the local numbers that we have worldwide or you can use our live chat service and speak to a live agent. For strictly tech problems which require assistance from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email message, because these channels are more appropriate to keep track of a particular matter. The reply time for them rarely exceeds 30 mins, which means that you can forget about waiting for an entire day to receive support. Our support service is available for any server-related issues, as well as the pre-installed software. In the event that you want help with third-party apps, you may consider acquiring the Managed Services upgrade that we offer with all of the plans.